- Understand the sources of variation
- Detect the presence and degree of variation
- Understand the impact of variation on the process and ultimately on product attributes
- Control the variation in a manner commensurate with the risk it represents to the process and product
- Focusing exclusively on qualification efforts without also understanding the manufacturing process and associated variations may not lead to adequate assurance of quality
Certainty, Resilient, Stakeholders, Low-Hanging Fruits, Actionable
Cover all directions of the compass:
Try to make things acceptable for all stakeholders
Sing from the same hymn sheet:
Show a united front of everyone understanding and saying the same thing to customers or service users
To meet up with a colleague to discuss progress
Discussing the viewpoints of each organization and coming to an agreement or compromise
What a customer thinks of a product or service or how they feel having to or after using a product service. What is thought about one of your items or services sold by a third party
If life was as simple as you make it seem, none of us would own anything of quality because, after all, a shirt is a shirt as long as you’re not naked; a bus can get you someplace as fast as a car; and a cardboard box can keep the rain off your head as well as a home.
"thin-slicing" - filtering out the very few factors that matter from an overwhelming number of variables
Transparency is vital helping us understand & accurately anticipate the behaviour of the tool. The mysterious black box is nobody's friend.